Privacy Policy

Milira Consultants recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy sets out how Milira Consultants uses and protects any information that you give Milira Consultants when you use lilwoods.in or the Milira Consultants mobile application or any other digital medium and other offline sources of our Company. Milira Consultants is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy as it describes how we treat user information we collect from you, the policies and procedures on the collection, use, disclosure and protection of your information when you use our Milira Consultants Platform.

This Privacy Policy applies to current and former visitors to our Milira Consultants Platform and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy. Milira Consultants may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

lilwoods.in is a property of Milira Consultants, Proprietor, established under laws of India, having its registered office at Proprietor, TamilNadu-629170.

Definitions

• “Lil Woods”, “Company”, “we”, “us” and “our”refer to Milira Consultants.
• “Milira Consultants Platform”refers to lilwoods.in or the Milira Consultants mobile application or any other digital medium and other offline sources.
• “you” and “your”refer to the user of lilwoods.in.
• “Group”means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.
• “Services”refers to any services offered by Milira Consultants whether on the Milira Consultants Platform or otherwise.
• “Policy”refers to this Privacy Policy.

Please read this Policy before using the Milira Consultants Platform or submitting any personal information to Milira Consultants. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.

Information We Collect From You

Contact information

We might collect your Name, Email, Phone, Address, and IP Address.

Payment and billing information

We might collect your billing name, billing address and payment method when you buy a product or service. We NEVER collect your credit card number, credit card expiry date, or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner Razorpay.

Information you post

We collect the information you post in a public space on our Milira Consultants Platform or on a third-party social media site belonging to Milira Consultants.

Usage and preference information

We collect information as to how you interact with our Services, preferences expressed and settings chosen. Milira Consultants Platform includes advertising services (“Ad Services”), which may collect user activity and browsing history within the Milira Consultants Platform and across third-party sites and online services, including those that include our ad pixels (“Pixels”), widgets, plug-ins, buttons, or related services, or through the use of cookies.

Transaction information

We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of services you requested or provided, comments, domain names, search results selected, number of clicks, pages viewed and searched for, length of your visit, the date and time you used the Services, amount charged, details regarding the application of promotional codes, methods used to browse away from the page, and any phone number used to call our customer service.

Stored information and files

Milira Consultants mobile application may also access metadata and other information associated with other files stored on your mobile device. This may include photographs, audio and video clips, personal contacts and address book information. If you permit the app to access your address book or calendar, we may collect names, contact information, and calendar details such as event title, description, date, time and location.

Demographic information

We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by you during use of the Milira Consultants Platform. We might collect this as part of a survey.

Other information

If you use the Milira Consultants Platform, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed, or what site you visit when you leave us. We might also collect the type of mobile device you are using or the version of the operating system your computer or device is running.

Ways of Collecting Information

Directly from you

We collect information directly from you when you register on the Milira Consultants Platform, post a comment, or ask us a question through phone, email, or any other means of communication.

Passively

We use tracking tools like Google Analytics, Google Webmaster, Google Cookies, and Web Beacons for collecting information about your usage of our website.

From third parties

We may receive information about you from third parties such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated companies. Users of our Ad Services and other third parties may share information with us such as cookie IDs, device IDs, demographic data, or information about content viewed or actions taken on a third-party website. When you sign in to the Milira Consultants Platform with your social network account (SNS), you consent to our collection, storage, and use of the information you make available through the social media interface.

Use of Your Personal Information

We use your information to:

• Contact you for confirmation of a purchase or for promotional purposes
• Carry out our obligations arising from contracts entered into between you and us
• Respond to your requests, confirm registrations, and render services
• Improve our products and services, and customise your experience
• Understand user behaviour and usage patterns on our platform
• Provide you with information about similar services that may interest you
• Protect our company, our customers, and our platform (security purposes)
• Send you information about special promotions, new features, or products
• Send you transactional communications about your account or purchases
• Measure the effectiveness of advertising campaigns
• Comply with applicable law

We may anonymize and/or de-identify information collected from you. Our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy and may be used without limitation.

Sharing / Disclosure / Distribution of Your Information

With service providers

We may share your information with vendors, consultants, marketing partners, research firms and other service providers including payment processing companies. Some vendors may be located outside of India.

With advertisers and advertising networks

We may work with third parties to serve advertisements on the Milira Consultants Platform and on third-party websites. These third parties may use cookies, JavaScript, web beacons, Flash LSOs and other tracking technologies. You may opt out of interest-based advertising on third-party sites and through third-party ad networks.

With business partners

This includes third parties who provide us various services. Our partners use the information we give them as described in their privacy policies. When you place an order through the Milira Consultants Platform, your information is provided to us and to the relevant vendors to facilitate order processing.

With other users

If you are a delivery partner, we may share your name, phone number and/or profile picture and tracking details with other users to provide them the Services.

To comply with the law or protect ourselves

We may share information if a government agency or investigatory body requests it, or when we are obligated under applicable laws to respond to court orders, detect and prevent identity theft or fraud, respond to intellectual property claims, or enforce our Terms of Use and other agreements.

For internal use or in the event of a business transfer

We may share your information with any present or future member of our Group or affiliates for our internal business purposes, or as part of a business sale or transfer.

Your Consent

By using the Milira Consultants Platform and the Services provided therein, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Milira Consultants Platform.

Cookies

Our Milira Consultants Platform and third parties with whom we partner may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.

We use cookies and similar technologies for purposes such as:

• Authenticating users
• Remembering user preferences and settings
• Determining the popularity of content
• Delivering and measuring the effectiveness of advertising campaigns
• Analysing site traffic and trends

A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage, and is used to count or track activity on a webpage or ad impressions or clicks, and to access cookies stored on users' computers.

To modify your cookie settings, please visit your browser's settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.

Data Security Precautions

We have in place appropriate technical and security measures to secure the information collected by us. We use vault and tokenization services from third-party service providers to protect sensitive personal information. Our payment gateway and payment processing providers are PCI compliant.

You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you a username and password which enables you to access certain parts of the Milira Consultants Platform, you are responsible for keeping these details confidential. Please do not share your password with anyone.

Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted through the Milira Consultants Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access.

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving promotional emails, please email contact@thelilwoods.com. Even if you opt out of marketing messages, we will still send you transactional messages about your purchases.

Third Party Sites

The Milira Consultants Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. Milira Consultants shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Milira Consultants Platform. Please read the privacy policy of other websites carefully, as this Policy does not apply to the privacy practices of those websites.

Grievance Officer

In accordance with the Information Technology Act 2000 and rules made thereunder, a Grievance Officer has been appointed. For grievances, please contact us at info@lilwoods.in.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's Terms of Use. Any disputes arising under this Policy shall be governed by the laws of India.

Contact Us

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy or other privacy concerns, you can email us at info@lilwoods.in.